FAQs

How Do I Place/ Cancel An Order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment methods for goods.

How Can I Pay?

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. You can also purchase products using ClearPay. 

 

My Sea Moss Gel Looks Like Liquid/ Leaked Through The Jar

It is very normal for your gel to lose it "gel like form' during shipping. All Sea Moss Gel products should be placed in the fridge for at least 2hours to allow the gel to form to the correct consistency.  

Sea Moss gel can only be in transit for a maximum for 2days after this the contents will fully turn to liquid and leak through the jar. It's very important that you track your shipment to ensure there is someone at the shipping address to accept your order.

 

How Long Before I Received My Order?

Orders have a 1 day processing time and 1 day shipping time (example if you order on a Monday you should receive your order on either Wednesday). Orders sent via DPD will be received the next day. 

Tracking your order - You can track your order using the below link:

Track Your Order

 

What Does Sea Moss Gel Taste/Smell Like?

It has no taste on it’s own which is why it’s versatile to use in multiple recipes both sweet and savory. If you want it to have a taste, you would need to blend it with some type of natural juice or flavorings. There is a slight sea/lime smell however this is very normal after all it is 100% organic and comes from the sea.


How Much Sea Moss Should I Take Daily?

We suggest you take no more than 2 tablespoons of sea moss gel daily. You may wish to start off by taking 1 tablespoon to get used to the taste. 


How Do I Store Sea Moss?

Gold Dried Sea Moss should always be stored in a dark cool place, it does not need to be sealed in the pouch bag. Never store dried Sea Moss in the fridge, it is too moist and the salt crystals will not be able to protect the Sea Moss. Always check the “best before date” on the packaging. Purple Dried Sea Moss - should also be stored in a dark cool place. We do not fully sun dry the purple sea moss therefore it holds moisture, this sea moss contains salt which is a natural preservative. 


Sea Moss Gel: This is a short life product and needs to be stored in a cold environment. Please refrigerate immediately (upon arrival please store Sea Moss Gel for at least 2hours before use) and consume within 14 days upon arrival, always check the “best before date” on the top of the lid.  


Sea Moss Gel can also be frozen, it is convenient to use an ice cube tray and fill it with Sea Moss Gel. When it is completely frozen, wrap it in a airtight pouch bag, don’t keep it open. It is very convenient to have the portion size moss ready on hand when needed. This should be used within 6 months.  


How do I provide feedback?

Your 100% satisfaction is important for us. 

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we request you let us know within 24hours of receiving your order if you have any issues with your order via our Contact Us page where we aim to respond to your message within 2 hours. 
  • Once our investigation has been concluded, we will contact you further.  If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.