FAQs

Why have I received a 14day use by date?

Our sea moss gel is made fresh daily without using any preservatives/ binders. None of our sea moss gel products will have a use by date over 14days. 

 

Is your sea moss wildcrafed?

Yes, our sea moss is 100% wildcrafted.  

 

My order has arrived damaged. What should I do?

Please send us an email with images of the broken jar, please ensure you also take a picture of the outside packaging.

 

Oops I missed my delivery, what should I do?

Unfortunately we cannot take responsibility for any missed delivery, DPD will notify you of when they next attempt delivery however please do be reminded that sea moss gel has a limited shelf life if you do continue to miss your deliveries DPD will send the order back to us for disposal. Please note, we do not offer refunds under these circumstances and a redelivery fee may be payable should you wish for us to send out a replacement jar.  

 

I have received the wrong order?

Simply, call or email and we’ll make sure we send the correct order out asap

 

I wish to make amendments to my subscription

Amendments can be made to your subscription account online please ensure you also have a customer account to do so, alternatively you can contact us and we will ensure your amendments are updated. Please note, amendments to an order can not be made after a product is dispatched.

 

How Do I Place/ Cancel An Order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment methods for goods.

To cancel please email us advising your order reference number and shipping postcode. Please be advised, once your order has been shipped, orders cannot be cancelled. 

How Can I Pay?

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. You can also purchase products using ClearPay. 

 

My Sea Moss Gel Looks Like Liquid/ Leaked Through The Jar

It is very normal for your gel to lose its "gel like form' during shipping. All Sea Moss Gel products should be placed in the fridge for at least 2hours to allow the gel to form to the correct consistency.  Sea Moss gel can only be in transit for a maximum of 72hours after this the contents will fully turn to liquid and leak through the jar. It's very important that you track your shipment to ensure there is someone at the shipping address to accept your order. 

 

How Long Before I Received My Order?

Orders have a 1 day processing time and 1 day shipping time (example if you order on a Monday you should receive your order on either Wednesday). Orders sent via DPD will be received the next day. Tracking your order - You can track your order using the below link:

Track Your Order

 

What Does Sea Moss Gel Taste/Smell Like?

It has no taste on it’s own which is why it’s versatile to use in multiple recipes both sweet and savory. If you want it to have a taste, you would need to blend it with some type of natural juice or flavorings. There is a slight pond-like smell however this is very normal after all it is 100% wildcrafted and comes from the sea. Our non plain sea moss gel variety will have a stronger scent.  

 

How Much Sea Moss Should I Take Daily?

We suggest you take no more than 2 tablespoons of sea moss gel daily. You may wish to start off by taking 1 tablespoon to get used to the texture/taste. 

 

How Do I Store Sea Moss?

Dried Sea Moss should always be stored in a dark cool place. Never store dried Sea Moss in the fridge, it is too moist and the salt crystals will not be able to protect the Sea Moss. Always check the “best before date” on the packaging. Purple Dried Sea Moss - should also be stored in a dark cool place. We do not fully sun dry the purple sea moss therefore it holds moisture, this sea moss contains salt which is a natural preservative. 

 

Sea Moss Gel: This is a short life product and needs to be stored in a cold environment. Please refrigerate immediately (upon arrival please store Sea Moss Gel for at least 2hours before use) and consume within 14 days upon arrival, always check the “use by date” on the top of the lid.  

 

Sea Moss Gel can also be frozen, it is convenient to use an ice cube tray and fill it with Sea Moss Gel. When it is completely frozen, wrap it in an airtight pouch bag, don’t keep it open. It is very convenient to have the portion size moss ready on hand when needed. This should be used within 6 months.  


How do I provide feedback?

Your 100% satisfaction is important for us. 

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund. We request that you sent us a image of your damaged product.
  • Timing: we request you let us know within 24hours of receiving your order if you have any issues with your order via our Contact Us page where we aim to respond to your message within 2 hours. 
  • Once our investigation has been concluded, we will contact you further.  If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.